Why We Created The Slack Community specifically for SaaS as well as Software Professionals -
- A worldwide concentration.
- Professionals and businesses with established careers (less students and startups in the early stages).
- Professional moderation.
- A lesser amount of attention is paid to the funding or venture capital rounds.
- A truely supportive group with zero tolerance for rude or unprofessional conduct.
Indeed, elements such as worldwide business focus as well as expert moderators (that's me!) are things we want to come across in online forums.
This post details what's available for members in particular in comparison to other groups online.
However, you may still be thinking "But is it really worth it?"
A valid question. I'll tackle due to the motives (plural) we have to spend on this project may not be as straightforward as most inexperienced.
As a business person yourself probably already are aware that this is how it works. Businesses don't make investments in programs that gain the benefit of random business owners online. They invest in it because it serves their particular enterprise in some manner.
And yes that having a successful online community is an effective way to expand the recognition of your business and get some leads in a while.
But, it's not the only one of the main reasons why that we're in this. It doesn't matter if you're a member or not, we want our members to be able to take advantage of the network, or else the network will fail.
Our Guiding Principle The Software we offer as well as SaaS Community Must Be Good for you in order for It to Be Successful
The explanation is fairly straightforward but the most important thing to remember is that if you do not think of our community as friendly and fun, then you'll never go out in the open.
It's therefore crucial to its development -- for us and for us that we strive to be an awesome group to be part of.
(And If you think you might have gotten us off track in that in any way, or have ideas to make your experience better please contact us. Additional details are further down in the paragraph.)
What are the benefits of Hosting an online Community
There's got to be something in this for and we would not have to take this step and why would we?
Naturally. However, we would like our objectives to be clear.
We're going to share what we'd love to accomplish with this idea.
Knowing What's Important for Your Business
One of the most important things our CEO David Nachman told me during an interview on our mission and the purpose of our group is that it is an opportunity to reduce the nature of the transactions we have with our customers , as well as other SaaS-related businesses and other software.
We have a legitimate reason to be concerned: We assist in facilitating genuine transactions with online companies, so it's easy for all of us to slip into the trap of having a good, transactional relationship.
We offer a service, you earn money, and continue the process in autopilot.
If we allow this to continue, we could lose our ability to improve the quality for our B2B company by adopting strategies that will benefit your business in addition to helping businesses online to be successful is a priority for us.
It's true for our existing clients, but this is equally true for software businesses who are considering using . If you're not sure whether it's the right way to pay and what the merchant of record (MOR) in your B2B, or B2C SaaS company, we'd like to know about the questions or concerns that you're experiencing to take it into consideration as we develop the products and the features we have to offer.
For further details on how David hopes to connect with your needs and business goals, take a look at the video interview of his members, that I conducted in his own capacity as a member:
It is also why we've expanded our plans for the community to include individuals who contribute, executives, entrepreneur, and founder members - because we think it's easier to comprehend companies (and serve them better) in the presence of different layers of community members.
Aiming to improve the quality of our interactions with businesses (and in particular, those who find or work for them) is an additional reason the reason we interviews with our members. Apart from helping members meet their fellow members in addition interviews also allow us to get to know members, as well as discuss their present business issues.
Building customer relations
Learning more about your business can be a good method to enhance the relationship we've built with you, regardless of whether we are not.
But, our relationship with our customers could be enhanced through granting them access to our services on .
We have already a wide friendly and prompt support for buyers and customers and customer successful managers for a few of our clients with large or complicated companies.
Businesses have the ability to enhance the ways they assist customers, and also strengthen their relationships with customers.
Ninety-nine percent of the time, out of a hundred an hour, creating tickets is the best method to get help. Our support team can effectively route your request according to the nature or importance of the problem, as well as aids us in tracking your support needs as time goes by.
(That last part also helps to gain a better understanding of a firm's demands.)
It could also be useful to reach out to the executives directly especially if you are dealing with a particular company-related issue which doesn't deal directly with technical issues that are related with our system. There's an array of professionals within our community, not just end-user technical support professionals.
Product managers, taxes and payment experts professionals in customer operations, and maybe even a sales manager or two might appear on the scene and will be able to address similar business-related questions. They may be even able to comment on the changes coming to the's platform.
We want customers' experiences to be happy experiences that they'll tell their acquaintances about. Our assumption is that by being more readily available can increase your chances of being a part of it. And if you're a customer who is not enjoying that sort of relationship with us, the community can also be a way in which you can let us know about your experience.
Yes, Leads
This is the part of our blog that we must be completely specific.
We'd be delighted if some of our members that aren't currently merchants of record to join our service.
They'll find it an honor that this isn't our only goal for this community.
We also have goals of building relationships with our customers and learning as much as possible about SaaS as well as business software requirements:
- It's safe to say registration for new customers isn't the only part of the goals we have for this community, and we're not intending to call those who haven't communicated the wish to us ahead of time..
- The odds are better of getting new customers to join if we're nailing the first two targets we listed in the previous paragraph, and we'll be sure to try much harder to reach them.
We're certain that if members of our community see us being attentive to our clients with genuine concern and asking for comments, they'll become more interested being a platform for commerce as well as merchant of record because they'll witness the hard work we put in and the attention we give to our customers on the spot.
And, if you've considered this before, it may be an ideal place to begin your journey with us a slightly more informal. The community members are able to interact with users, listen to messages between them, and (remotely) become acquainted with the people who make the company.
What can you expect from Joining This Community
But while it focused on some of the features that are part of the GSL group, it wasn't able to cover the actual benefits realized by joining groups like this one.
Although we've got big goals to establish a network of Global SaaS Leaders -We're always working on community-building effortsbelow are some of the advantages we've already made available for the software industry and SaaS leaders entrepreneurs and founders, along with marketers, engineers, developers and others.
Join to a Network of Software Professionals From Everywhere Over the World
If you're an SaaS marketer looking to boost the search engine ranking of your the region or you're a people and culture manager who is concerned about international onboarding and in-person meetups and is an SaaS company owner seeking suggestions about selling in specific areas or countries connecting to the people in a global community can enable "going globally" much simpler.
At present, we are a member of more than 50 nations across 17 time zones.
Discover New Markets You Are Interested in Expanding or Introducing Within
One of the advantages of having a global network is being able to seek advice from them to break into new market.
There is a place to post on the community to solicit members from particular countries to help you. I am also available to reach me, moderator in chief, and I will reach out to relevant members to assist you.
You can also keep discussions in the community to find prior discussions relevant to SaaS sectors you're hoping to develop into.
You'll also be able to view our video clips of our members we're filming frequently for people who'd be interested in joining (like the above video which features David Nachman, CEO). David Nachman).
One of the questions that we typically ask our interviewees is "What's that the general public isn't informed about the process of selling software in your nation?" The goal of the question is to aid you to understand the differences in culture or business that could impact how simple to sell software to your customers within your own country.
Take a look at SaaS Company Leaders and Experts
Although our members are spread over a variety of roles and levels, we do have many executive, SaaS founders, and department heads in Global SaaS Leaders who are willing to share their knowledge with other members.
Some members are software or SaaS founders who have many SaaS businesses, other members have worked for international companies and some entrepreneurs have switched careers or industries and have several years of experience in order to give recommendations.
In addition, several posts in leadership and executive are open, including Our Chief Executive Officer and the International Tax Director, and our Vice President for Global Customer Operations. The team is active in the community because they're willing to help members in any way they can.
(For further details on this topic, please contact Kurt regarding this subject, take a the time to look through his personal seminar on SaaS pricing Strategies that work: How to create the most efficient pricing model for your business at SaaStr Europa earlier in 2022.)
We're delighted to answer questions like this We're also thrilled to create a forum in which topics such as such can be discussed with international peers.
Try to appear like an authority
If you're already recognized as an SaaS influential industry professional or an knowledgeable, that's great! We'd like to see you contributing to the community as you build your professional and personal reputation by sharing your experience.
If you're looking to develop your own identity, then joining an online forum specifically for professionals is an excellent way to begin. It's not necessary to be SaaS founders to be able to demonstrate a solid grasp of the field we work in. active sharing of that expertise with others establishes each of us as not only knowledgeable, but also pleasant and gracious -- and this is an excellent public image to build.
The Community will be shaped when it expands
The software was launched and the SaaS community in the month of March 2022. Since then, we've seen it grow quickly. We'd still like to make it the perfect place for people to actually "hang out" this space is still adaptable and is willing to hear your suggestions.
For example, a member is recently suggesting to create an option to address a specific kind of usage.
We then turned the request into a survey asking the members to share their opinions on which channels they'd like added to the Slack workspace.
Thus, whether you'd like to cast your vote in a peaceful way for updates to the community , or make an idea of your own, we're eager to hear about it!
If you're looking for specific forums, recommendations on services for service providers LinkedIn as well as social media connectivity possibilities, a podcast's Facebook forum, online meetups, templates and webinars and other programs and SaaS development hacks all over the world and beyond, let us learn about it.
Vote Your Opinion
There are many ways that members can share their views than with regard to the community. One of the recent questions was to ask members to let us know what kind of metrics and benchmarking data they'd like to see released.
These measures will help software and SaaS business owners to better formulate strategies to boost their ARR.
For the purpose of providing beneficial and important information to the ever-growing and successful software and SaaS businesses We reached out to our community members directly for benchmarking suggestions we should consider compiling in the future:
The answers varied from retention rates for a particular market MRR expansion in a certain industry, failure of payment indicators (unintentional convert rate churn) as well as churn rates of conversion across different areas.
This vote was open to members of all sorts, regardless of the situation.
As we mentioned above, knowing what really matters for software as well as SaaS business is essential us, so we would like to create our Global SaaS Leaders community to provide a forum to share what you need to do for your business in order to get to the next level.
Join our Community and learn more about (If you're interested)
The above poll was published on the channel dedicated to the community. The channel is for discussion that are related to (as as opposed to more general business-related discussions) which are posted on the channel. They are kept out of the main feed.
We're not searching for customers -- and especially those that do not have customers, to think that we're always marketing . As we've already mentioned, a software and SaaS community needs to be something you get value from in order to make it work. selling too much would result in a community you don't wish to exist in.
If you're not currently a client, but you've considered about trying us and signing up with GSL can be a fantastic opportunity to learn more about our company by looking at the interactions of our leaders with customers as well as the kinds of questions and comments people have regarding GSL such as, etc. The channel that is specifically for GSL can be accessed by anyone that is a GSL participant.
What if you do not have an passion for the channel ? You are able to unsubscribe from the channel which you're keen to and not even read. There's a lot to take part in within the community, and you don't have to read posts about a platform which you don't own a stake in.
Participate in our Global SaaS Leaders Community
We're very proud of the Global SaaS Leaders community already and we're proud to offer the world's largest networking and discussion forum with features such as live interviews and member introduction videos as well as a variety of opinions from experts.
In the future, as we continue to concentrate on building communities and the number of members we have grows, we'll roll out additional functions. We'd like to facilitate the creation of more personal networking networks, start a podcast, hold more events in real time in addition to integrating social media capabilities in the future.
However, if you join today, you can shape what it develops into, too.
Maintaining a high level of customer service for members. I assure that I personally read all newly submitted applications to join and ensure that there aren't automated systems that let in spammers or bots. This is the reason why the sending of your LinkedIn URL is crucial. We thank you for your patience as I look over your application and you are welcome to send us an email if you have any concerns prior to submitting your application!
About
Katie Stephan Katie Stephan is Katie Stephan is the Social Media and Community Manager of the company, and she is also the moderator for her role in the Global SaaS Leaders community. She has an MFA in creative nonfiction writing and was also a university instructor of writing.
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