The reasons we created the Slack Community specifically designed for SaaS as well as Software Professionals -

• An international focus.
• Professionals and businesses with established careers (less students, and even early stage startups).
• Moderation by professionals.
• It is not as much emphasis placed on venture or funding capital rounds.
• A very supportive group that are not tolerant of rude or inappropriate behavior.

It's true that features like global business focus and experienced experts as moderators (that's myself!) are what we would want to see on online forums.

The post discussed what's to be found for members, specifically when it comes to comparisons with other web-based groups.

However, you may might be asking "But is it really worth it ?"

There's a concern, and that is why I'm going to tackle it -- as it is possible that (plural) that led to investing in this venture might not be as straightforward like those who doubt it.

If you're a professional, you know how things operate. Businesses don't only purchase software to assist business professionals online; they employ it in their own businesses in various ways.

It is true that having an online community is the perfect opportunity to boost the exposure of your business and to generate leads all the time.

Marketing is not only one of the reasons that is why we're doing this. It doesn't matter if you're client or not, it is our first goal to have people to profit by joining the community, or else the group will be ineffective.

We have a Guiding Principle of which our Software and SaaS Community Must Be Good to you for it to be profitable.

It's a simple explanation however the most important thing to remember is that when you don't believe that the community we live in is helpful and an enjoyable environment, and you'll be reluctant to leave.

It is essential for the group's continued achievement for us to and to us as well. endeavor to build an extraordinary community for you to become members of.

(And If you feel that we might diverge from this at any time (or if you are thinking of ways we can make it better, contact us. Further details on that are later on.)

What Can You Benefit From hosting an online community?

There must be some reason to this else we wouldn't be forced to do it?

Yes, of course. However, we would wish our intentions to be clear.

In this article we'll go over the tasks we'd like to achieve in this specific project.

Be aware of what is important to your business

One of the things our Chief Executive David Nachman said to me in one-on-one discussions about the goals and mission of the community was that this is a community which has the potential to improve the quality of transactions in our relationship with our customers, as well as other software as well as SaaS businesses.

It's a valid concern. We aid in the procedure of transactions for businesses that operate online It's not difficult for us to become caught up in the daily routine of being linked to a to a transactional network.

We offer a service and we pay you. It's all automated.

If we allow this to continue, will impede the potential to grow the performance of your B2B business by implementing changes that improve the success of your business in helping companies online succeed. This is our top priority.

This is of course applicable for our existing customers However, it's suitable for companies using software that are contemplating switching to . If you're uncertain if is the best payment system for your business and merchant of record (MOR) for your B2C and/or B2B SaaS-based company, we'd be happy to address any questions or issues you may have in order to bring that into our consideration when developing our features and offerings.

For more information on how David is looking to be familiar with your business, check out the video interview of one of his members I conducted in conjunction with him while one of his members:

We have also widened our community's vision to include people who give back, as an executive, entrepreneur as well as founders' base of members, as we feel it is easier to get to know companies (and help them in a more efficient method) through a variety of members.

Intention to improve the personalization level of interactions with businesses (and particularly, with individuals who work for their companies) is another reason for our conducting meetings with the members of our organization. In addition to helping our members become more familiar with one another as well, the interviews help in getting acquainted with our members as well as their commercial interests.

The Development of Customer Relationships

Learning more about the business you run will help us strengthen our relationship with you, regardless of whether we agree or not.

The relationships we have with our customers could be improved by giving members the ability to access the members of our company at .

We already have the most extensive and efficient customer support service for clients and buyers. We have Customer Success Managers who serve several of our customers who are large or complex businesses.

We are aware that companies have the ability to enhance the services they provide to their customers as well as improve the relationship they have with their clients.

Ninety-nine percent from 100 having an account is the most effective method of getting support. Our support team can effectively respond to requests according to the severity and nature of the issue. Additionally, it assists us to track the progress of our support requests over time.

(That is also a means to help us develop an understanding that is more comprehensive of the requirements for a company.)

It is possible to get in touch with the leaders personally specifically if someone wants to talk about a requirement for business which doesn't have anything to do with technical problems that are related to our platform. There's a wide range of professionals in the community that includes experts in technical support for end-users.

Management of products, tax and payment experts as well as customer service pros an occasional director of sales or marketing could be present and are able to give answers to your business questions. They might even offer insight on the future to the's platform.

Our goal is to ensure that our customers' experiences are experiences which they'll talk to their peers about. Our belief is that being more accessible could increase the chances of that occurring. If you're one of our clients who is unhappy or pleased with your interaction with us but we've got a community that is a way for you to inform us of your experiences.

Yes, Leads

This is the area of the blog where you should make it crystal clear.

It would be wonderful to have one of our customers that isn't licensed to sell from could sign up to our program.

Luckily for them, it's not the primary objective of their community.

We also have the goal of increasing customer satisfaction and learning as much as we possibly are able to about SaaS and the requirements of software for companies:

1. We can safely say that the registration process for potential customers is part of the programs we've formulated for this group as well as we're never going to contact anyone who hasn't had an opportunity to express interest prior to that.
2. We stand a better chance of getting new customers to become part of our family when we're able reach those two objectives which we've previously mentioned and strive harder to reach those objectives.

If the community sees our attention to customers and honestly seeking comments and feedback, they'll be attracted to the platform as a commerce marketplace and merchant of record -because they'll be able to observe the efforts we put into as well as the attention we pay to our customers in person.

And, if you've considered previously, it might be a good place to begin your journey with a casual approach. The community members are able to interact with customers of different businesses, listen to conversations and (remotely) get to know people who make up the company they're.

What Can You Gain When You Join This Community

However, it also was focusing on the many advantages of joining the GSL community, it did not mention the true benefits which you can enjoy when you join a community like this.

We've set ambitious goals in the area of the world of SaaS leaders and are constantly striving to build the community -- below are a few advantages we've given to software and SaaS entrepreneurs, leaders, founders and entrepreneurs, marketers and engineers, and many other people.

Meet with experts in Software From Everywhere Over the World

If you're an SaaS marketer seeking to improve your SEO by location or perhaps a culture manager concerned regarding the international meeting and onboarding process, or a SaaS creator seeking tips for selling your product to certain market segments or geographic regions The ability to connect with those who an international community is able to provide will help make "going global" significantly more simple.

We are currently comprised of members from over 50 nations spread across 17 time zones.

Discover new markets that you're interested in expanding your reach or creating within

One of the primary benefits of having a global group is the possibility to make use of it for assistance during the process of setting up an entirely new market.

It is possible to make an announcement in the forum to request that you have individuals from particular countries for assistance. You can also reach me as the moderator in chief. I will connect with relevant members to assist you.

Keep an eye on forums in the forum for questions from the past which are pertinent to the SaaS market you're looking to enter into.

We also have member profile videos recorded on a rolling basis for anyone who wants to join us (like this one , which is a tribute to the CEO David Nachman).

One of the questions we inquire about in interviews is "What's that the people aren't aware of when the possibility of offering software to customers within your nation?" This question is to assist you to comprehend the business or cultural differences that could impact your ability to offer software to customers from your nation.

Discover more About SaaS from SaaS Company Leaders and Experts

Our members vary across different levels and roles, there are many executive, SaaS founders, and department head who are part of Global SaaS Leaders who are willing to share their experience with fellow members.

Certain members are software or SaaS founders who have numerous SaaS startups, some have been employed at internationally-known businesses, while others entrepreneurs have switched into different industries or careers and possess many years of experiences to inform their recommendations.

Additionally, several of executive and senior positions are open, including the position of the position of our Chief Executive Officer as well as our Global Tax Director as well as our Vice President for global Customers Operations. Why they're there is because they're eager to assist the members who they serve the best they can.

(For more information about this topic, check out Kurt to discuss this issue). Take a the time to read his standing room-only talk on SaaS pricing strategies That work How to develop the best Pricing Model for SaaStr Europa prior to 2022.)

We're delighted to address such questions, and are happy to create an environment where issues such as such can be discussed by experts from all over the world.

Your appearance should suggest that you are an authority

If you're already regarded for being an SaaS market influencer or an expert in your field, then great! We'd love to have you become part of the SaaS community, and to build your brand's professional as well as personal by sharing your knowledge.

In case you're trying to create your own identity, participating in forums for professionals is a great method to do so. There is no need for SaaS founders to become specialists on the subject we are working in. actively sharing our expertise with others, establishes us as not just competent but also friendly and friendly. This is a fantastic public image that we can build.

Form This Community in Its Current Forms

We introduced this application and SaaS community in the month of March 2022. It's grown steadily. We're still trying to create the perfect location for individuals to simply "hang out" the space remains adaptable and open to new ideas.

A member recently suggested that we create channels for a particular kind of usage.

This request was then turned into a survey asking everyone to share their thoughts regarding the channels they'd love to add to the Slack workspace.

If you'd rather give your vote to changes to the community or perhaps come up with your own ideas We'd love to get in touch with you!

If you're looking for specific forum channels or suggestions to service providers, LinkedIn and the other social media platforms are great for podcasts and Facebook groups. live, template webinars, or any other type of tools and SaaS general growth strategies, we'd love to hear about it.

Send Your Thoughts

There are other methods that members can share their views other than in relation to the group. One of the latest requests we've had from members was to let us know the benchmarking metrics they'd like to see and information they'd like be able to see published.

These measures can aid software and SaaS firms develop strategies to boost their profits per user.

In order to offer accurate and pertinent data to the expanding and profitable software and SaaS business, we reached out directly with the public to ask about benchmarking data we may want to gather the in the following areas:

A few of the answers included retention rates within a certain company, MRR growth in a certain sector, unsuccessful method of payment (unintentional conversion rate churn) and churn rates of conversion for different regions.

This poll was accessible to customers of all types, regardless of their customer status.

As we mentioned earlier that knowing the most important things for software as well as SaaS business is crucial We would like to create the Global SaaS Leaders community to be somewhere you can express the needs you have to move your business up to the next step.

Join the community for more information about (If you're in the market for)

The vote was released on the channel that is dedicated to community. This channel allows discussions regarding (as rather than more general discussions about business) which are posted to the channel, and remain outside of your main feed.

Customers don't need to bein particular those who don't have any customers to get caught up in our endless emails that we're sending . As we've already mentioned in the past, the technology and SaaS community has to be something that you can benefit from in order for expansion. Over-selling can lead to an environment that you would not would like to live in.

If you're yet a customer however you've thought about taking a look at us joining GSL could be an excellent chance to get more information about our company by looking at how our clients interact with us , as being able to observe the types of queries and feedback people have on GSL, and more. This feature is open for all who are an active member.

If you do not feel that you are interested to read ? You are free to get off the platform, but not to read. There's plenty to be doing within the community, and not having to read about platforms that which you do not have any requirement to know about.

Take part in The Global SaaS Leaders Community

We're proud of the Global SaaS Leaders community already We're delighted to offer an international community and a chat area that offers features such as live events, interview and introductions of our members, as well with a range of views of experts.

The main focus is still on creating communities and, when our audience grows, we'll add new features. We'd love to offer more individual networking opportunities, launch with a podcast, hold several more live events, as well as integrate social media on the go too.

If you're able sign up today, you can make a difference in how the club develops.

To ensure highest quality of my membership, I personally go through each application for new members . There aren't any automated systems that allow robots and spammers join. So, submitting your LinkedIn link is vital. We would appreciate your patience as I go through your application do not be afraid to get in touch with us for assistance when you are submitting your application!

About

Katie Stephan Katie Stephan is Katie Stephan, the Social Media and Community Manager for Katie Stephan, as well as Moderator for Katie Stephan's Global SaaS Leaders community. Katie Stephan holds completed an MFA in the writing of creative nonfiction . She has also served as a college writing professor.

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