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Eyal Avital was a part of The Customer Happiness team around the year at six. Eyal Avital has a passion in providing excellent customer service. She loves food and traveling, and also is looking for innovative solutions to problems clients confront. Learn more!
We'd love to hear more about your educational background and interests, in addition to the work you do.
I'm a huge lover of the character Mr. Rogers and always wanted to help others. This led to 20 years of providing customer assistance. I'm now in a position where I can assist in solving problems and to cheer our customers on!
Eyal constantly searching for the hottest restaurants
Following a recommendation from a friend to look into it, I started an old-fashioned restaurant for about six years. Since then, I haven't ever thought of a concept. If I'm not serving my clients or serving them drinks and food, I'm looking for a thrilling place to go or planning for the next time I go to the beach with my loved family members sipping coffee in one hand, and having a bite to eat and an additional.
What's your day like at work here at En?
Every day is an experience! I'm able to assist customers from all over the globe and help in resolving their problems. It's whether it's teaching them about advantages to members, or digging into issues that are challenging to solve, I'm thrilled to be able to help to make life easier for my clients.
the company is slowing down following a long day of helping customers
As AI grows to be an increasingly important tool for communication, I'm trying to keep our assistants at work, making genuine connections, continuously assessing their requirements and ensuring that everyone is aware and well-supported in achieving their objectives.
Remember an event you have been able to cherish fondly in the company of one or our (potential) clients. What issue or challenge they encountered and the way you resolved the issue
The client wanted to offer an incentive to its members, but it wasn't readily available at the time of launch. Instead of telling them "no," (we do everything we can to avoid) I came up with an ingenuous solution by using our API.
The solution they chose meets their needs and performed flawlessly! We all were thrilled by our results and turned into an achievement out of the harrowing process.
What do you think about what constitutes a top membership company?
I think that keeping your customers happy is the key for establishing the ideal subscription service. Creators should be able to interact with their subscribers and their customers and members which goes beyond only the transfer of money it's about establishing a culture that makes customers feel member of the organization.
One of Eyal's favorite foodie favorite dishes
In an era of chaos the interactions of these people can provide security happiness, along with the desire to remain.
What lessons did you take away from ?
In the past, I've observed the need for a clear and efficient method to communicate is vital to provide customer service regardless of whether it's either in person or on the web. Although online support for customers might seem more convenient to access but speaking in the wrong tone, or in the wrong manner could cause a lot of frustration to customers.
The PREACH approach to communicating (Proud Reliable Honest, Genuine and Empathetic along with being organized and clear) is vital when the connection with any customer.
Eyal is currently engaged in an journey on her own.
It is a pleasure to be part of my team of assistants, since everyone shares the same qualities in dealing with clients. What was the most memorable thing you learned? Communication is a skill which develops with repetition and determination to be able to take advantage of the mistakes you've made.
What are your top three items you'd recommend to someone from your area or the department you work for?
Three strategies for success in the field of customer service
- Inquire about the client's needs and then inquire further so that you can better understand your client's requirements and identify the root of the issue.
- Be sure to contact the company frequently should there isn't an answer. Your clients will appreciate your efforts to communicate with them, particularly in times when everyone else is busy.
- You must keep your promise you make. Be sure that you are able to keep your word to customers builds trust and ensures long-lasting satisfaction clients. You promised to contact them at a specific time. Don't forget!
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