In this competitive world keeping customers loyal and decreasing the rate of churn is vital to ensuring longevity. Businesses that have implemented effective customer education programs report an average 7.6 percentage increase in revenue this is among most effective methods to make substantial improvements in the satisfaction of customers, retention and overall expansion of business.

Skip ahead:

•       The reasons why customer education is essential for business success
•       Plus: ensuring the effectiveness of education for customers
•       Benefits as well as Success Stories
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Start using Plus

This is the reason the importance of education for customers is crucial to business success

Your customers' education could help customers reap benefits of your products by decreasing the amount of anxiety they face and also helping to keep them engaged over a lengthy period of. It not only increases retention but it also turns your customers into advocates that endorse your product. A well-educated consumer is adept at using and understanding the products on their own, thus reducing their dependence on support, and freeing your customer service team to focus on more intricate, high-value interactions.

A well-planned educational and training for customers could also help speed your time to value. If your customers quickly comprehend how they can benefit from the service, and also meet their goals, they are more likely to keep using your product as well as explore other capabilities. It creates a cycle of increased engagement and customer loyalty which can increase the value of a customer's lifetime (CLV) and increase in revenue.

Moreover, customer education can help your team evaluate the effect of education content using metrics such as the rate of completion, the customers' feedback and engagement analytics. This information helps you improve your educational strategy and prove the effectiveness of your plan to everyone involved and demonstrate that investing in education for customers yields measurable returns.

Plus: Creating the right conditions for the success of education for customers

Plus has been designed to help organizations create efficient and adaptable training programs that help customers growth and retention. By providing a comprehensive suite of software for creating courses in addition to analysis and engagement, Plus empowers your team to deliver effective training that is tailored to the needs of your customers in all phases of their process.

Benefits as well as Benefits as well as Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The company developed Subscription Academy and Plus in order to provide a comprehensive online learning platform with professional-taught masterclasses, courses along with accreditations. Its user-friendly design and strong analytics enabled Chargebee to continually enhance the quality of learning and increase the number of courses offered by its customers, without restricting the options available to them.

" Plus is a powerful platform which allows companies to increase their course offerings and student population without any limits."

     --- Guy Marion, Chief Marketing Director at Chargebee.

Results:

• Over 5,400 students were educated in over 20 countries. This resulted to greater customer satisfaction and less the churn rate.
• Over 800 students presented their certificates, increasing the community's engagement as well as increasing the global presence of Chargebee's brand.

The company's success in promoting loyalty to customers Hootsuite's method for Plus

Hootsuite used Plus to develop Hootsuite Academy and to offer a range of scalable online training and certifications that are open to clients as well as all members of the public. Hootsuite Academy covered topics like social selling, marketing on the internet and social media advertising. It also helped to increase awareness and involvement.

"Hootsuite Academy" is among the most efficient tools you can employ to lower the rate of churn as well as improving the amount of time spent."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Nearly 450,000 learners have trained and 72,000 certificates have been awarded, creating a huge amount of knowledgeable and faithful users.
• A significant reduction in the number of customers who leave, because customers felt more confident, more engaged. This resulted in better retention and an improved advocacy.

Streamlining customer onboarding: Story of PayShepherd by using Plus

PayShepherd improves relationships with contractors and offers project-specific insight to managers of assets in the field. However, they faced significant difficulties in integrating new users.

The process was time-consuming, requiring one-on-one meetings for users to be guided through every step of the app. The method was not efficient and was a waste of time which eventually turned into an obstacle to growth for the company.

PayShepherd introduced Plus to address these challenges and developed a self-guided online training course. It allowed students to study the software at their individual pace, which frees of resources for the business while providing consistent instruction to their growing customers.

"We have been extremely successful with the launch of Plus. We were able to fully utilize of Plus in just 4 weeks. Plus was back with the team for 350 hours in 3 months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• A decrease of 75% in the time spent onboarding, which is equivalent to 350 hours over three months.
• Positive feedback from users who were pleased with the support provided by the platform to various learning styles including downloads and video media.

PayShepherd employed Plus to maximize resources and enable their team to maintain personal contact with customers and grow to help many more customers efficiently.

     The expansion of customer education in order to empower customers to take advantage of the evolution of Flashpoint with Plus    

Plus offered the best platform for Flashpoint to transition to an online self-directed learning system. This change allowed the organization to launch an online school that empowered users to learn in their own way as well as provide consistent high-quality learning throughout every level.

"Using Plus has given us the chance to apply our education for customers at a larger scale. To date, we have educated over 3,000 people on our products and services. Without this training we would need an immense amount of resources to educate our users."

-- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 users have been trained on their services and the products drastically reduce the cost of education on a massive scale.
• Improved customer onboarding and engagement, allowing users to feel confident with their products, and also increase effectiveness.

The ability to scale Plus made it possible for Flashpoint to incorporate multimedia and create bespoke learning educational courses for the learners as well as provide regular adjustments to the changing features of the platform. This scalable approach has not just improved the overall learning experience, but it also established Flashpoint as an innovator in providing a highly personalized, customer-oriented education.

Beginning with Plus

If your goal is to streamline onboarding, minimizing support demands or increasing the use of your product Plus offers your employees powerful tools, sophisticated analysis and the ability to scale. Make courses fast and easily while analyzing the impact of your training immediately.

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     Take a look at your copy today and discover how to use the techniques that really work!    

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