In today's highly competitive marketplace keeping customers loyal and decreasing the rate of churn is essential to long-term success. Businesses that have strong customer education programs reporting an average 7.6 percentage growth in revenues this is among the best methods to see significant improvement on customer satisfaction as well as retention rates and overall company growth.

  Skip ahead:  

•    Why customer education is crucial to business success
•    Plus: Ensuring to success in customer education
•    The benefits and success stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Getting started using Plus

Why education of customers is essential for business success

Educating your customers helps to maximize the benefits of your product, reducing the amount of frustration they experience and helping them remain engaged for a long time. This is not just beneficial for retention rates but also transforms the customers into advocates who promote your company's brand. Well-educated customers are empowered to navigate and leverage your product independently, reducing their requirement for assistance and freeing up your customer service team to concentrate on more intricate, high-value interactions.

A well-designed customer education and training program can also accelerate the time to benefit. If customers are able to quickly understand how to use your product and reach their goals They are likely to use your product and to explore further options. This creates a cycle of greater engagement and loyalty which supports customer lifetime value (CLV) and overall revenue growth.

Furthermore, it can help your organization track the effectiveness of educational materials by analyzing metrics like course completion rates, customer feedback and engagement metrics. This information helps you improve your educational strategy and prove the value of your strategy to all stakeholders by proving that investing in education of customers will yield tangible returns.

Plus: Ensuring the success of customer education

Plus is designed to help businesses create effective and sustainable training programs that help customers expansion and retention. Through a wide range of tools for course creation as well as engagement and analytics, Plus empowers your team to create effective and efficient training that meets your customers' needs at every stage of their journey.

Benefits And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The organization created Subscription Academy with Plus, creating a comprehensive online learning platform with expert-led masterclasses, courses, and certificates. Its easy-to-use layout and powerful analytics have allowed Chargebee to continually improve the learning experience and scale the offerings of their customers without limiting them.

" Plus is a powerful platform that offers scaling, which allows companies to expand their course offerings and student numbers without limitation."

  --- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• Over 5,400 learners trained across twenty countries. This has led to improved customer service and reduced churn.
• Over 800 students presented their credentials, encouraging the community's engagement as well as enhancing the global presence of Chargebee's brand.

Enhancing customer loyalty Hootsuite's successful strategy for Plus

Hootsuite used Plus to develop Hootsuite Academy and to offer an array of video courses and certifications accessible to customers as well as the general population. Hootsuite Academy covered topics like social advertising, marketing on social media and social media advertising. It also helped to increase awareness and involvement.

"Hootsuite Academy is one of the strongest instruments we can use to reduce the rate of churn as well as increasing the amount of time spent."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• More than 450,000 students trained and 72,000 certifications granted, creating an enormous base of knowledgeable, loyal users.
• A significant reduction in the rate of churn was seen as clients felt more confident and engaged which led to better retention and stronger campaigning.

Streamlining customer onboarding: The PayShepherd's story through Plus

PayShepherd streamlines contractor relationships and gives project information to the owners of assets in the industry. However, they faced significant issues when they were attempting to onboard new users.

The process was time-consuming, requiring one-on-one meetings for users to be guided through each part of the software. The hands-on approach squandered valuable resources and became a roadblock for growth of the company.

PayShepherd implemented Plus to tackle these issues by creating an online self-guided training course. This platform allowed users to learn the software according to their own speed and freeing up company resources, and also ensuring uniform the training of their expanding customer base.

"We were extremely successful in our launch. We had a full-time use of Plus within a matter of four weeks. It had returned back to our team in just three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% decrease in the amount of time spent onboarding, which is 350 hours over three months.
• A positive feedback form users who appreciated the platform's support for various learning styles, including download and visual content.

PayShepherd employed Plus to optimize its resources and allow their staff to keep its personal interaction while growing to accommodate greater numbers of users efficiently.

Scaling customer education to empower customers: Flashpoint's transformation with Plus

Plus offered the best platform to allow Flashpoint to transition to an on-demand, self-guided learning method. The change allowed the business to create an online academy that allowed students to take their learning at their own pace as well as provide high-quality, consistent training across the board.

        "Using Plus has allowed us to use our customer education in a larger the scale of. We have educated over 3,000 users in our services and products. Without Plus It would have required an immense amount of resources to educate our users."    

- - Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3,000+ users who have been trained on their services and products, resulting in a significant reduction of the amount of resources required for large-scale training.
• Enhanced customer onboarding and interaction which allows users to increase confidence and boost product efficiency.

The flexibility of Plus allowed Flashpoint to include multimedia, design bespoke pathways for learning, and offer regular updates that reflect the constantly evolving nature of the platform. The flexible approach has does not just enhance the overall customer education experience but also positioned Flashpoint as a leading provider of proactive, user-centric education.

Starting with Plus

Your goal may be streamlining onboarding, cutting down on support needs, or boosting product adoption Plus will equip your team with professional tools, cutting-edge analysis, and flawless scalability. Start courses swiftly and efficiently while tracking your educational impact in real-time.

Increase Your Profits with online Learning

Want to boost revenues and drive business growth?

The Book of Plus is your ultimate playbook, featuring twelve real-life success stories, one for each month of the year. Dive into proven strategies from organizations that have scaled up online learning for big gains.

Download your free copy today to discover ways to make it are effective!

Are you ready to revolutionize your business with online learning?

Plus gives you the resources and guidance to create scalable, revenue-driving educational programs that are tailored to the goals of your company.

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