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A policy on refunds is an outline of rules that tell your customers how they can get their funds back returning their purchase at your shop. An acceptable policy for a small business might cover things such as the timeframes for refunds, how they are processed, and what the customer must do or submit to obtain their money.

The importance of refund policies is that they assist your customers in making purchase decisions, and also build trust and credibility around the business. Learn more about refund and return policies and see an example of a sample refund policy.

 Note: Our sample refund policy is only an example to get you started, and is not meant to be used for an actual return policy template nor as legal guidance.