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New member onboarding is one of the key aspects for any company that is building an online network.
If you're starting your online community with a fresh start or going into your next year, solidifying a clear new member onboarding procedure will result in a sustainable, engaging online community.
In the next article, we'll explore why onboarding of members is vital, as well as the eight best ways to boost your onboarding process.
The post...
1. Why new member to be onboard is crucial.
2. Principles of great new members onboarding
3. 9 ways to improve your new member onboarding process
3.1. Welcome email drip for new members
3.2. Highlight new members in a monthly newsletter
3.3. New orientation of members
3.4. A new member resource pack
3.5. Video tutorials
3.6. Ask for feedback
3.7. New member mixer
3.8. Be sure that they are aware of who to call for help
3.9. Previews of the future material
Why the new member onboarding is so important
If someone is accepted as a member of your community, they become an active part of the community's goals. Onboarding new members is an important first action you should take in educating people about your community and starting them off with a good start.
Think of your member onboarding process as a gateway to set newcomers up for success. Why? Because your onboarding experience establishes the tone, expectations, goals, and opportunities for your members.
Imagine you are starting a new job. Although there are some who are able to thrive regardless of the situation, many will feel isolated or lost if they aren't provided any direction. Similar to how onboarding in the workplace provides employees the tools to be successful, so should your new member to your community's onboarding process.
Effective new member onboarding process will help ensure your organization doesn't take member's money and leave them on their own. These procedures are the safeguards for your members to propel them to be active participants in your community.
Principles of great new members when they are onboard
This is the reasons why onboarding new members is essential to set your participants to be successful in your community. We'll now look into the most important elements to create an outstanding member onboarding experience for your community.
Although there's no one solution that works for every community, these principles of the onboarding process for new members are a great approach to developing your own.
Answer technical questions
The most frequent causes of inactivity among members on the online
community is technical issues.
When your community expands, you'll attract a wide variety of individuals who possess different levels of experience with the software and technology required to participate in your community online.
A key part in combating the confusion is to incorporate these technical questions into your new member onboarding process. You might consider creating a video guide, article, or even an email which gives users a walkthrough of the key options and ways to use the features.
Instantly add value
A third aspect of successful members onboarding is the ability offer value quickly to members who are new. It is the perfect time to give them incentives that will help draw them into the community.
Offer new members an online class or event, why? because it allows members to connect with other individuals within your network, and learn more about how amazing your content is as well as allowing users to gain knowledge on how to interact with your community's features.
Incorporate members in your community
Like we said earlier, everyone who joins your community will require some help getting their ball moving in the community. It can be an incredibly difficult experience to sign up to the new place and be able to see all the discussions, posts as well as the comments and discussions that are happening within the community.
Some of your new members may doubt whether it's acceptable for them to share their thoughts and comment. Making a couple of posts, emails, and resources in your new member to help new members to become part of your community is essential.
There are numerous ways to accomplish this easily. One of the best ways to encourage new members to post right away is having an pinned "Introduce Yourself" post that includes a continuous thread of comments that includes introductions by every person of your group. This allows new members to introduce themselves and their interests, it also helps them get a headstart in identifying people who have the same interests as they do.
Reward their achievements
In the end, your process for onboarding will reward new members for their efforts in interacting in your community. Although it's tempting to concentrate only on developing a brand new member onboarding system that boosts members' participation within your community, you need to be aware that members respond well to positive reinforcement.
In your process for onboarding new members, consider creating milestones for new members to reach for and help propel them to continue engaging within your group. You could consider creating badges for members to achieve, a monthly celebratory post in which you highlight the achievements of each member and achievements, or anything else!
These four principles are great guidelines to establish your brand new member onboarding process for your local community. Based on these principles we can look into some specific methods to enhance your members onboarding procedure.
9 methods to enhance your process for onboarding new members
Welcome email drip for new members
A new user is added to your group, welcoming them with an email drip campaign is a great way to start their journey off.
The welcome email drip could function in a number of ways. The first and most important thing is that it must make your member feel elated about the choice that they just made to become part of your community. In addition, it must give them the important information needed to get started in your community.
The most important thing to keep in mind about drip emails however is to ensure that they are up to the current. It's simple to set up your new member email drip and then continue using your email drip for years, but this is not the most effective method. Consider updating it from time to time as new or exciting experiences and content become available in your community.
New members are highlighted in an annual publication
The addition of your welcome email drip by a newsletter that is sent out monthly is an excellent opportunity to introduce new members that are joining your group. If you're not currently running the option of a newsletter, you should consider incorporating into your marketing efforts for the coming months.
A newsletter is an easy and quick way to keep members up-to-date on events happening within your area and also inform those who might have gone silent that your community remains active and thriving.
New member orientation
Member onboarding is a key aspect of helping new members feel welcome to your group. If you have the capacity for it, holding a monthly or quarterly new member orientation can be a fantastic way to quickly connect new members with each other as well as you.
If your community is growing it will mean that there are lesser opportunities to make one on one relationships with your fellow members. An orientation, however, is not just a way to fix it and is also a fantastic opportunity to build up excitement in your community and give members a personal connection to the awesome things you're building together.
New Member Resource Packet
Creating a resource packet can be a fantastic method to put your most valuable information in front of potential customers in the shortest time possible. It can be used with your orientationprogram, your drip email campaign and even your weekly newsletter that is regularly updated when new content becomes available.
Video tutorials
There are a variety of individuals who can join your online community. Some are more open to writing and some will gain more from video.
Making video tutorials that provide information on how to navigate your website's community and how to use different features, can be a powerful resource that you could utilize on a number of marketing campaigns. In addition, videos are the perfect method for you and your community manager to get in front of the camera and connect with your members.
Get feedback
Another way for using member onboarding to create a thriving community is to inquire from your current members which aspects are working and which ones don't.
Making sure that you create a secure environment where your members can provide you with open and honest communication is important. If they feel safe telling you what's on their minds, they're more likely to stick around and be active.
Asking for feedback doesn't need to be an elaborate affair also. Simple posts on your social media account is enough. On the Mighty Network, you can develop polls and questions to gather detailed data from members on how things are going easily.
New member mixer
An enjoyable addition to any new member onboarding process is to host an online mixer on Zoom in order for the new members to connect with each other. This can be a fantastic occasion to create some solid relationships between members which will keep members engaged after the meeting.
Another way of making this successful is to invite some of your most engaged members to come and be ambassadors for your community. They may be able to lead small groups of people at the mixer and help members ease into the flow of your group, making sure it's not all your job.
It is important that the user knows who they can ask for assistance
In the event that you join an entirely new community, it's important that you know who to go to if you face any challenges. This is where you can ensure your participants are aware of who to call particularly if you've got more than one moderator or host.
Also, let them know we're always thrilled to hear from them!
A sneak peek at the future material
One of the most effective ways to reinvigorate old members and inspire your new members is to give them some glimpses of what's to come. If it's a quarterly, monthly, or annually, giving a sneak peak of your upcoming content is an excellent method of integrating new members.
Are you ready to launch?
is your ideal place to grow your community online
Onboarding your new members is a vital step in creating a lively online community for your brand. When your new members feel welcomed and well-informed, they'll be more inclined to engage with others and engage with your content. that you share.
When you establish a community on you will be able to access all the tools required to make your online community more than merely a platform to market your content. In addition to industry leading tools for community building, you could offer memberships for a fee, and even online online training courses. Additionally, you get a robust web-based builder, which gives you the tools you need for delivering your fantastic information.
On top of that With a Mighty Network, you'll be able to offer all of these pieces together under your own brand, instantly available on web, iOS, and Android. Be aware of the potential of having your customers comfortable with your branding anywhere they go.
It sounds pretty good, right? All that's left to do is get going.